Woodland Hills Honda

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  • As promised, after having my car serviced, and speaking to the manager in charge of service scheduling, I am REVISING my star rating, from 1 star to 4 stars. I spoke with Lori, the manager of service scheduling. She was very kind and concerned to hear what I had experienced when I brought my car in for a scheduled appointment. (read initial post for details) She was very apologetic and appreciative of the information. She gave me her word that she would look into what had occurred and how her department can learn and change from this experience, and stated their 1st priority is to make sure the customer is given the best of care. She was a pleasure to talk to and I felt "heard". On to my service at the dealership. When I arrived, Santos Brown took my information and concerns about my car. He arranged for an Uber to take me to work. It was a very smooth check in and I arrived at work on time. Santos called me multiple times and kept me updated on the progress and what the technician had discovered that needed to be fixed. He let me know the charges before any work was completed. Although it was not good news and it was going to be costly to fix, (drive belts/bushings)I felt my car was evaluated efficiently and fixed effectively. My air conditioner compressor was broken and had ruined all the other parts. So, I need a whole new air conditioner system. Very expensive to replace. My car is 15 yrs old with almost 200 thousand miles. I need to consider buying a new car, so I did not have them fix it. As a courtesy, I was not charged for the air conditioner evaluation. When my car was ready, Santos called me and let me know. He sent an Uber to pick me up and take me back to the dealership. I am VERY happy with the professional and friendly care I received today. Santos went out of his way to make sure I was given grade A service and attention. He totally made up for the scheduling mishap the day before. Thank you Santos, your the best! Initial 1 star rating/comments: I made an appointment with the Honda service operator. I asked what the latest appointment I could have to get maintenance work and an air conditioner check. He told me I could bring my car in at 5:15. When I got there I waited 15 mins and was told that my service person was off work at 5:30, but someone else would help me. I waited another 15 mins before I was helped. All the info I had already given to the operator was asked of me again because it was not in the system. And, when I retold what services I needed, I was told the air conditioner check would not be possible. The guy who was helping me was obviously stressed and frustrated. There was lots of commotion with people picking up their cars. He complained that the service operators should not have scheduled me so late and next time I need to speak with a service person rather than the service operator. I felt like I was being blamed and I was frustrated that I would have to come back another day. I was told I could bring it back tomorrow morning and someone will give me a ride to work. So my 1 star may change if all goes well. It is VERY OBVIOUS that the service operators need better training, or the manager needs to fix problems with coordination of scheduling! I plan on having a chat with that manager tomorrow!
    lori ford, 2017-09-09 00:00:00
  • That was an outstanding experience of us to make this deal with a very nice guy freddi who was pretty helpful and honest
    bahram baradaran, 2017-03-26 02:03:56
  • Very professional and Helpfull staff. The GM, Sam, and his associate Max made me feel special and gave me a great deal. I went in to buy a $45k and was not in my “dress to impress” clothes, but they were serious and got me a great deal. I remember Max told me that, “I am gonna make sure you walk out with what you want and the deal you want”, and he did it. I would recommend them to my family and friends. They treat you great even if the numbers don’t work out.
    Jesse Singh, 2017-09-27 00:00:00
  • Great service! The Honda team was knowledgeable from start to finish and truly made my car buying experience enjoyable.
    Jason Thompson, 2017-02-27 02:02:52
  • I recently bought a 2017 Civic from Max - it was one of the best experiences I have had buying a car. The whole process was smooth and highly satisfactory. Max was attentive, courteous, knowledgeable, and very professional. Thanks for an outstanding job done Max! I will highly recommend you to friends and family!!
    michelle song, 2017-10-04 00:00:00

2018 New Honda Accord Sedan LX FWD 4dr Car

MSRP

$24,445

Net Price

$22,668

2018 New Honda Accord Sedan LX FWD 4dr Car

MSRP

$24,445

Net Price

$22,668

2018 New Honda Accord Sedan LX FWD 4dr Car

MSRP

$24,445

Net Price

$22,668

2018 New Honda Accord Sedan LX FWD 4dr Car

MSRP

$24,445

Net Price

$22,668

2018 New Honda Accord Sedan LX FWD 4dr Car

MSRP

$24,445

Net Price

$22,668

2018 New Honda Accord Sedan LX FWD 4dr Car

MSRP

$24,445

Net Price

$22,668

2018 New Honda Accord Sedan LX FWD 4dr Car

MSRP

$24,445

Net Price

$22,668

2018 New Honda Accord Sedan LX FWD 4dr Car

MSRP

$24,445

Net Price

$22,668

2018 New Honda Accord Sedan LX FWD 4dr Car

MSRP

$24,445

Net Price

$22,668

2018 New Honda Accord Sedan LX FWD 4dr Car

MSRP

$24,445

Net Price

$22,668

2018 New Honda Accord Sedan LX FWD 4dr Car

MSRP

$24,445

Net Price

$22,668

2018 New Honda Accord Sedan LX FWD 4dr Car

MSRP

$24,445

Net Price

$22,668

2018 New Honda Accord Sedan LX FWD 4dr Car

MSRP

$24,445

Net Price

$22,668

2018 New Honda Accord Sedan LX FWD 4dr Car

MSRP

$24,445

Net Price

$22,668

2018 New Honda Accord Sedan LX FWD 4dr Car

MSRP

$24,445

Net Price

$22,668

2018 New Honda Accord Sedan LX FWD 4dr Car

MSRP

$24,460

Net Price

$22,683

2018 New Honda Accord Sedan LX FWD 4dr Car

MSRP

$24,460

Net Price

$22,683

2018 New Honda Accord Sedan LX FWD 4dr Car

MSRP

$24,460

Net Price

$22,683

2018 New Honda Accord Sedan LX FWD 4dr Car

MSRP

$24,460

Net Price

$22,683

2018 New Honda Accord Sedan LX FWD 4dr Car

MSRP

$24,460

Net Price

$22,683